Contact us

We understand that you may need assistance at various times, so we've put together a range of support channels to ensure you can get help when you need it most.

Our customer support team is available through the following means:

Email: Please use our contact form or email your query to us. We'll respond as soon as possible.
Live Chat Support: Available during operating hours, Monday to Friday from 9 am to 6 pm EST.
- Note that we have a strict policy of responding within minutes for urgent matters and within a business day for non-urgent ones.

You can reach out to us using your preferred language. Our team is here to help you with any questions or issues you may be experiencing.

Live Chat Support

If you're having trouble finding what you need, or prefer real-time assistance, our live chat support is the perfect solution.

Our live chat system allows for instant interaction and ensures that we can address your query promptly. During operating hours, Monday to Friday from 9 am to 6 pm EST, our team will be more than happy to help you with any questions, concerns or technical issues.

Please note that outside of these hours, it's best to use the email form for assistance as response times may vary depending on queue handling and support availability.

Help Centre Access

Before reaching out, we've compiled a comprehensive FAQ section which addresses many common queries.

We strive to keep our knowledge base up-to-date with relevant topics that you might find useful in your user experience.

Responsible Gambling Assistance

Gambling can be fun but should always remain within your means and control. If we notice any potential signs of problem gambling from a player account, or if you have concerns about someone's gambling habits:

Please reach out to us using the support email form.
We will direct you to responsible resources such as GameSense.

Our goal is not only your enjoyment but also ensuring that you maintain control over your gaming and spend responsibly.